Car and Truck Hire Sofia Head Office

• Your credit or debit card will be charged the full cost of the rental reserved inclusive of fees, taxes and surcharges upon confirmation of your reservation. Method of pre-payment toward your rental may not be changed after confirmation. In the event your charge card is declined, you will not receive a rental confirmation and you will not prepay for the rental.
• At the time of rental prevailing exchange rates will apply.
• Credit cards are the only acceptable form of payment for Pay Now rates. Debit cards are not accepted at many Avis locations and are not a recommended form of prepayment for ancillary incidental items.
• The credit card used at the counter must be in the name of the renter.
• If you need to cancel 6 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $25.00 USD processing fee.
• If you do not cancel your reservation within 6 hours of the scheduled pick-up time or if you fail to rent the vehicle, a refund of the full prepaid amount, less a NO SHOW fee of $100.00 USD, will be charged.
• Please retain your reservation confirmation number, as it is necessary for modification, cancellation or no-show refund requests.
• Cancellation and no-show refund requests must be made on Avis.com using the View/Modify/Cancel Reservation Form. You may cancel and request a refund on Avis.com at any time before 6 hours of your pick-up by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click the "cancel" link and continue through the process to submit the refund request. Refund (prepaid amount minus the cancellation fee) will automatically be issued to the card that you prepaid with.
• If you cancel your reservation within 6 hours or you fail to show for your reservation, you may request a refund by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click on the "request a refund" link and continue through the process to submit the refund request. Refund (prepaid amount minus the no show fee) will automatically be issued to the card that you prepaid with. Requests for no show refunds may be submitted up to six months after the rental pick up date.
• Unlike other vehicle rental company or 3rd party websites, an Avis Prepay reservation allows you to make changes at any time, even multiple times, with no fee. Permissible changes include vehicle type, options (GPS, protections, etc.), rental period dates/times and many changes to your rental location.* Changes must be made either on Avis.com or at the rental counter. At time of change, current rates, taxes and fees apply. *You may change your rental location to any other participating location in your original pick-up country. However, to change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Your quoted rental rate is based on the exact parameters (locations, dated, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rate.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, for security purposes the prepaid reservation must be cancelled and a new reservation made at prevailing rates. A refund request for the cancelled reservation must be made on Avis.com and $100.00 USD processing fee will apply. Name may not be changed after reservation confirmation.
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• While a charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure worthiness before releasing the vehicle and you must also present a second form of current identification.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• If your plans change and you no longer require the rental, you must cancel this reservation before the scheduled pick up time or the applicable no show fee will apply.
• Coupons may be applied to prepay rentals. The rate on the rental and the amount prepaid will not reflect the coupon amount. The value of the coupon will be deducted from the rental charges at time of return. If the final charges are less than the prepaid amount, the customer will receive a refund within 3 business days.
• Vouchers or Avis rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Avis or any other) are not allowed on prepay reservations.
• Generally, at the time of rental, we'll require a credit card hold of total estimated charges less any prepayment. A prepaid charge card is not accepted for this required hold.
• Underpayments will be handled at the counter at time of rental return, and overpayments will be refunded after the rental agreement is closed. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to the account. While this hold is in place, the funds will not be available for your use.
• If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
• Avis is not responsible for any returned checks or overdrafts based on this policy.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• Positive identification in addition to your driver's license may be required.
• Extensions or late returns result in additional charges.
• The equipment/service charges displayed may vary at time of rental pick up.
• The protection/coverage charges displayed are a guide only for rentals taking place at the selected location and may vary by age of renter, location, type of vehicle and rate.

Collision Damage Waiver (CDW) is Optional (taxable)
Depending on car group rented, customer is an amount ranging between 10,000.00 EUR and 50,000.00 EUR if Collision Damage Waiver (CDW) is not taken.  Purchase of CDW reduces liability to an amount between 500.00 EUR and 1,500.00 EUR depending on car group rented in the event of an accident, fire, or vandalism to the Avis vehicle.

Theft Protection (TP) is Optional (taxable) 
Depending on car group rented, customer is an amount ranging between 10,000.00 EUR and 50,000.00 EUR if Theft Protection (TP) is not taken.  Purchase of TP reduces liability to an amount between 500.00 EUR and 1,500.00 EUR depending on car group rented for theft of parts or all of the Avis vehicle.

Note: In the case of damage to the Avis vehicle, traffic fines or pentalty fee a charge of 30.00 EUR is applied for administration costs, in addition to the libility amount.

In case of damage or theft to the rented vehicle, a police protocol or a mutual agreement statement is required.  Otherwise, all additional insurances, reducing your responsibility will be invalid. In case no other vehicle/participant is involved in the accident and the police has refused to attend the scene, the customer must provide the reference number from his call with the police.

If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis Bulgaria accepts Avis Charge Cards, American Express, Diners Club, Mastercard / Access / Eurocard, Visa (Visa Electron Card is not accepted). Credit cards must be issued in the name of the main driver/ renter, is mandatory for all rentals.  It is forbidden to provide credit card information by phone or email. Physical copy of the credit card must always be presented at both pick up and drop off.  GEB/WEB Accounts on Avis accounts and credit club form of payment are not accepted.  Car Groups J, L, N and P require 2 major charge cards.

A valid driving license from the renter's country of residence must be presented in person at the time of rental. This license must have been held for at least one year prior to the rental pick-up date. Each driver must show photographic proof of identity and their passport at the start of the rental. For countries outside of the European Union, an International driving licence in roman alphabet is mandatory. Both forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. In case the customer / additional driver from a non EU country has no valid international driving license, issued  in accordance to the Vienna Convention on the Law of Treaties (VCLT), their national driving license must  have an official  translation in Bulgarian language. If such a translation is missing, a one - time fee of 20 EUR applies for a standard translation of the driving license. Keep in mind that the translation may not be recognized or accepted by some Bulgarian institutions

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

At this location the minimum age is 25 for all car groups, except for the following: minimum age is 21 for car groups A and B (Economy), C (Compact), and D and I (Intermediate).   A Young Driver fee will apply to drivers between the ages of 21 and 25.  The Young Driver fee of 6.00 EUR per day per driver, with a maximum 60.00 EUR per rental per driver. 

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 30Apr and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

If you wish to drive the car into Northern Ireland your rental will be subject to a cross border coverage fee of EUR 34. This fee covers cross border vehicle retrieval in case of breakdown. Avis cars may not be taken outside Republic of Ireland and Northern Ireland.